1. Overview

At CareerNiti, we strive to provide high-quality career counseling and educational services. This Refund Policy outlines the circumstances under which refunds may be issued for our services and packages.

2. Refund Eligibility

2.1 Digital Services & Predictor Tools

Due to the digital nature of our predictor tools and counseling services, they are generally non-refundable once accessed or downloaded. Refunds may be considered in the following cases:

• Technical issues preventing access to purchased services
• Duplicate payment for the same service
• Service not delivered as described

2.2 Counseling Services

Refunds for counseling sessions are subject to the following conditions:

• Full refund if canceled within 24 hours of booking
• 50% refund if canceled between 24-48 hours before the session
• No refund for cancellations less than 24 hours before the session

3. Package-Specific Refund Policy

Package	Price	Refund Period	Refund Percentage
SILVER	₹2,999	Within 7 days of purchase	100% (if no access used)
GOLD	₹4,999	Within 7 days of purchase	100% (if no access used)
PLATINUM	₹7,499	Within 14 days of purchase	100% (if no access used)
MEDICAL PLAN	₹9,999	Within 7 days of purchase	100% (if no access used)
MPCI COMPLETE	₹2,500	Within 3 days of purchase	100% (if assessment not taken)

4. Non-Refundable Items

The following are generally non-refundable:

• Services that have been fully rendered or accessed
• One-time consultation fees after the session has occurred
• Customized reports or personalized counseling materials after delivery
• Subscription fees for services already used for more than 30 days

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at support@careerniti.com within the eligible refund period
2. Provide your order details, including transaction ID and date of purchase
3. Explain the reason for your refund request
4. Attach any relevant screenshots or documentation

Our team will review your request and respond within 5-7 business days.

6. Processing Time

Approved refunds will be processed within 7-10 business days. The time it takes for the refund to appear in your account depends on your payment provider. Typically:

• Credit/Debit Cards: 5-7 business days
• Net Banking: 3-5 business days
• UPI: 2-3 business days
• Wallet: 1-2 business days

7. Partial Refunds

In some cases, we may offer partial refunds:

• If you have partially used the service
• If the service was partially delivered
• For technical issues affecting only some features

8. Chargebacks

If you initiate a chargeback without first requesting a refund, we may suspend your account until the matter is resolved. We encourage you to contact us first to resolve any issues.

9. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting. Your continued use of our services constitutes acceptance of the modified policy.

10. Contact Us

If you have any questions about our refund policy, please contact us:

• Email: support@careerniti.com
• Phone: +91 70303 00132
• Address: Kapila Appt, F 14, near 100 Feet Road, Sangli, MSEB Road, Vishrambag, Sangli Miraj Kupwad, Maharashtra 416416